Multiple users on a PC?

  • 14 October 2016
  • 1 reply

How does the Fresh Service agent handle PC's with multiple users?  For example, we have some PC's in our manufacturing area that have 5-10 users logging in and out throughout the day. 

How does the agent handle/decide which user to display in the "Used By" filed in the CMDB? If the displayed user leaves the company, how do we manually change the "Used By" field to indicate the new user if known?

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I've been able to get this to update on user login, isn't always 100% effective however it normally updates.

I've found that you have to remove the file last-scan-data.txt and restart the service, this should regenerate the last-scan-data.txt text file which then contains the current logged in user and updates Fresh Service.

From our PowerShell login script:

Remove-Item "C:\Program Files (x86)\Freshdesk\Freshservice Discovery Agent\bin\last-scan-data.txt" -Force -Confirm:$false

Restart-Service FSDiscoveryAgent