New to Freshservice

  • 8 July 2021
  • 1 reply

Hello everyone,

Our organisation is new to Freshservice and currently we are only using the ticket module to manage incidents and service requests.  We are going to expand in to change, problem, project, knowledge, asset etc.  Is there anybody out there who is already using Freshservice across these areas who would be prepared to spend a little time with us and give us an overview of what you have in place and how you are using the tool?


1 reply

Userlevel 7
Badge +9

Hi @OllyVP! Welcome to the Freshworks Community!

You are in the right place for you to find and learn from other Freshservice users across the globe as to what works for them and how they’ve been using Freshservice for their businesses.

The Freshworks Academy also has some specific courses that may be of help to you (you may want to log in/ sign up to access the course):

  1. Freshservice Admin Fundamentals
  2. Freshservice Agent Fundamentals

Also, tagging a few folks within the community whose thoughts and experiences can be valuable here: @GlennA@mark.uther@MrsP8@HugoExceptOnFire@JiriGrohmann

Looking forward to hearing from the other members.