Notes in Incident - service request

  • 12 December 2019
  • 2 replies

Does anyone know of a way to put the notes in the most recent order?

Currently it shows the oldest, therefore you have to scroll all the way to the bottom to find the first note

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2 replies

Hi Laura

There's an app called "Ticket Conversations Customizations" that lets you configure this:


Good luck :-)

Userlevel 4
Badge +6

Hi Laura,

Hope, Jonathan’s suggestion helped you to achieve this. Let us know if you need any further help.