Question

Orchestration AD Fields - Job Title and Location

  • 4 February 2022
  • 11 replies
  • 148 views

Hello,

We have just setup Orchestration and have it to the point of setting up new employees within AD. I am unable to see a payload for Job Title and Location which is must have information when creating a new employee without manual input. 

Is there anyway to amend this to include it? or another work around currently?

Thanks,


11 replies

Job Title is just listed as “title” in the app action for create user. For location, wouldn’t you just want their address? Which attribute in AD are you using for location?

Userlevel 1
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Hi @Benrich189

Did you find a solution to this? I cannot find the payload for Location, which seems crazy because it is offered on the Employee Onboarding field.

Title works for me as a built-in field under Create User, {{ticket.ri_43_cf_job_title}}

Userlevel 7
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I have to second @rphillips question regarding what AD Attribute are you currently using for location. If you use the “Get User” app action and pass in an asterisk in the “Properties” field you will get all the properties for an AD User, that may help you map out what you are looking for.

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Hi @zachary.king 

The Get User App Actions Reponse shows officeLocation. If that is the attribute, how do I add that to my Create User App Action?

Thanks!

Userlevel 7
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Hi @zachary.king 

The Get User App Actions Reponse shows officeLocation. If that is the attribute, how do I add that to my Create User App Action?

Thanks!

You could try passing it in as a custom attribute using the custom_attribute field:

  • custom_attributes: Custom attributes in JSON string format. Eg. '{"skypeid": "demo.id", "isactive":true, "empid":1001}'
Userlevel 7
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@jranderson The other option is to reach out to support@freshervice.com and see if we can get the product team to add that attribute to the list for the “Create User” app action. They are usually pretty responsive for things of that nature. Especially if it is a default AD field that multiple users use.

Userlevel 1
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Hi @zachary.king 

Thanks for your input. I’ve tried various JSON string in Custom attributes, but really wasn’t sure what to enter there.

Is there a way to directly submit a product request? I worked with support@freshservice.com, and they didn’t seem to follow at all what I was doing and told me to reach out to Microsoft.

Thanks!

Userlevel 7
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@jranderson I have always just used the support email address to raise my requests. A response to simply reach out to Microsoft is not very constructive. I think we also try and add the attribute of office location but I haven’t mapped it out yet. Let’s tag @sanofar.allahpichai, she is amazing at getting things done! And really listens to users, so perhaps she can take a look at the issue and let us know where to go from here.

Userlevel 4
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Hello,

We have just setup Orchestration and have it to the point of setting up new employees within AD. I am unable to see a payload for Job Title and Location which is must have information when creating a new employee without manual input. 

Is there anyway to amend this to include it? or another work around currently?

Thanks,

Hi, do you try to use Powershell app?

Country: Set-ADUser -Identity username -Replace @{c="CA";co="Canada";countrycode=124}
JobTitle: Set-ADUser "username" -Title "title name go here"
Adress: I use the app to fill it.

Our biggest workflow use a LOT of powershell to do a lot of things. Manager, department, jobtitle, country, office phone, ad-groups, website, ipphone, etc

I don’t know if its what you want, but it is how I setup our workflow for employee onboarding
 

Userlevel 1
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Any luck resolving this ?

Userlevel 2
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Hi @Benrich189,

 

I see that you’re unable to add the location and job title while creating the employee in your AD via Orchestration. You can add the location of the requester or the job title in the AD if you have that custom field for the users in Freshservice and Vice Versa. Under the app action node, You can use the placeholders to fill in the values for job_title and location. Please use this below image as a reference.

Regards,

Aravindsrihari B V.

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