Orchestration: Unlock account

  • 9 March 2022
  • 1 reply

Hi all,

I am a newbie with Freshservice Orchestration!

We have recently setup the Active Directory Orchestration, and I d’like to start with unlocking users account:

In below image you may see the first steps:



Problem is that I do not uderstand how to het user detail:

It seems that it needs one of  the below parameter, but what to input inside the name field, in order to get Distinguished name?


I may even skip this step and proceed directly to “Is user account locked”, but same question: which string of code I have to use?




Thanks to anyone willing to share his experience!


Best answer by vishal.abraham 10 March 2022, 07:40

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Userlevel 3
Badge +3

You could also use the Get user details with email action below. If you’re unable to see this, please update to the latest version of the app.