I’m trying to get FS to work in Chrome with my non-Fresh Caller softphone (Bria).
I have added the phone number into FS as below and I have set all the Default app protocols to use Bria.
Does anyone know how to make FS permit the outbound dial with another softphone? Calling
Bryn @ CYDEF
Any guidance on how to get our new softphone (Bria app) to understand the phone numbers that are being displayed on the webpage?
What kind of changes can I make in FS so Bria (softphone app) will recognize a phone number like Google page does?
Is there a Marketplace app for this? Can I do this with Business rules for forms somehow?
Any suggestions welcome!
hmm post just got killed
presumably bc I included html - here it again without the actual code
Anyone know how to permanently mod the FS ticket pages with this code to enable ANY softphone to recognize a phone number?
Could I create a custom field that wraps the phone number with this html code ?
Would Liquid Filters or some other workflow be able to do this?
y’know I’m pretty tired of this lie
Any time a post gets killed it never reappears
So must recreate my previous post - how annoying.
I’m onto something - I created a Solution Article where I edited the code directly and then inserted it into a note on the ticket and this is a clickable link that launches the Bria softphone app.
However I did find that none of the fields seemed to accept the h t m 1 code to create a clickable field on Requester, Company or Ticket