I’m trying to get FS to work in Chrome with my non-Fresh Caller softphone (Bria).
I have added the phone number into FS as below and I have set all the Default app protocols to use Bria.
Does anyone know how to make FS permit the outbound dial with another softphone? Calling
Bryn @ CYDEF
However I did find that none of the fields seemed to accept the h t m 1 code to create a clickable field on Requester, Company or Ticket
So must recreate my previous post - how annoying.
I’m onto something - I created a Solution Article where I edited the code directly and then inserted it into a note on the ticket and this is a clickable link that launches the Bria softphone app.
y’know I’m pretty tired of this lie
Any time a post gets killed it never reappears
Could I create a custom field that wraps the phone number with this html code ?
Would Liquid Filters or some other workflow be able to do this?
Anyone know how to permanently mod the FS ticket pages with this code to enable ANY softphone to recognize a phone number?
hmm post just got killed
presumably bc I included html - here it again without the actual code
Any guidance on how to get our new softphone (Bria app) to understand the phone numbers that are being displayed on the webpage?
What kind of changes can I make in FS so Bria (softphone app) will recognize a phone number like Google page does?
Is there a Marketplace app for this? Can I do this with Business rules for forms somehow?
Any suggestions welcome!