Pass company ID in ticket API?

  • 17 August 2017
  • 3 replies
  • 10 views


When you create a ticket with the FreshService API, is there a way to open a ticket for a specific company ID? I've tried passing the ID with both company_id and department_id but it never opens the ticket or creates the customer under the proper company.



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3 replies


Hi Alex,




Hope you are doing well.




You should be able to create a ticket with the Company/Department value in the ticket. Can you please try the following command and let us know if you face any issues in creating a ticket with Department/Company ?




curl -u suvashini@test.com:test -H "Content-Type: application/json" -d '{"helpdesk_ticket":{"description":"Some details on the issue ...", "subject":"Support needed..","email":"suvashini@test.com","priority":1, "status":2, "source":2,"ticket_type":"Incident","department_id":1000130588},


"cc_emails":"superman@marvel.com,avengers@marvel.com"}' -X POST https://domain.freshservice.com/helpdesk/tickets.json




Please pass the company ID as "department_id":1000130588 mentioned in the above command.




Let me know if you need clarification!




Many thanks


Suvashini


How do I get the numbers for the departments in my portal?



Hi Dan,


You can use the API to view the list of departments, https://api.freshservice.com/#view_all_department to find the Department ID of each department. Let us know if you have any difficulties with the same.