I have an ongoing issue with the Freshservice WYWIWYG editor, where pasting a link and saving the field contents in the change requests breaks the content.
- Create new CR in Chrome on macOS High Sierra
- Edit rollout plan
- Copy a website link from a Chrome location field using Command + C
- Paste the link into the editor field with Command + V
- Click Update to save field contents
- The link and all content after it is lost
The workaround is to paste content using Command + Shift + V or edit the content outside the WYWIWYG editor.
Looking at the editor source code, it seems to be based on Redactor released in 2012.