Question

Pasting screenshots when submitting service requests

  • 13 April 2022
  • 2 replies
  • 36 views

Userlevel 2
Badge +3

Lots of our Freshservice users enjoy the ability to paste screenshots directly into the description field of the “Report an issue” form.

However, this field type doesn’t seem to be available for service catalog items. None of the fields available to admins when creating service catalog items seem to have this functionality. We can enable attachments on the form, but that means the user needs to save their screenshot as a file before they can attach it.

Has anyone found a way to allow pasting of screenshots into new service requests?


2 replies

Userlevel 7
Badge +12

Hello @vschiaffino I have not been able to do this, and I agree that it should be available functionality. I would suggest adding it here so that the rest of us can upvote it and get it in front of the product teams.

Take care!

Userlevel 2
Badge +3

Hello @vschiaffino I have not been able to do this, and I agree that it should be available functionality. I would suggest adding it here so that the rest of us can upvote it and get it in front of the product teams.

Take care!

 

Done! Thanks for the suggestion, here’s a link to the idea: Feature Request: Pasting screenshots when submitting service requests | Refresh Community (freshworks.com)

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