As a starter in Freshservice I see a list of predefined asset types. The list has a focus on IT assets.
Although we use some IT components I struggle with the predefined lists. I tried to rename some asset types but then I have a lot of attribute fields that are not applicable.
Is there a way to manipulate this default lists and attribute fields?
And is there a document how the Asset DB is built? I am used to CMS software and there you built an Entity relation diagram. It is a bit unclear to me how Freshservice is built.
Hope somebody can clearify this for me.
Best answer by Surbhi
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