After a recent update to Freshservice there have been some unfortunate UI design changes. When adding a note to a ticket you have to choose between public or private notes. This used to be a switch but has now been changed to a drop down box selection. Why change it from something easy and fast to something that requires multiple clicks? This is annoying and bad UI design in our opinion. Is it possible to change this back or is it just by-design in the current version?
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