Problems getting refund?

  • 19 December 2018
  • 2 replies
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  • Contributor
  • 7 replies

Has anyone had issues getting billing support or refunds from Freshservice? They overbilled me by over $7000 and have been giving me the runaround for over 2 months now. They keep saying I’ll see it in 10 days but that never happens. I like their product so I do prefer to stay with them but this is ridiculous. If it were a few hundred then I would not be as upset.


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2 replies

Hi Michael, 


As per our records, the refund was processed by the billing team. 


If you haven't received the amount yet, kindly send us an email or add a reply below. 


Regards, 

Karthik Pasupathy

Freshservice 

My accounting department checked and we are good now. thanks.