Not strong with API, but I want to pull a date from the body and place it in the ticket name.
In the body : Effective date: <date here>
I’d like to copy this text to the ticket name so that I can easily prioritize tickets based off effective date. I hope this makes sense.
As Freshservice don’t have any real regex function I think you need a powershell scrip on a orchestration server or a app to do it.
I guess this is an e-mail sent in ?