Question

Pulling date from body of request, placing it in ticket name

  • 28 July 2022
  • 1 reply
  • 16 views

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Not strong with API, but I want to pull a date from the body and place it in the ticket name.

 

In the body : Effective date:  <date here>

 

I’d like to copy this text to the ticket name so that I can easily prioritize tickets based off effective date.  I hope this makes sense.


1 reply

Userlevel 6
Badge +9

Hello, 

As Freshservice don’t have any real regex  function I think you need a powershell scrip on a orchestration server or a app to do it.  

I guess this is an e-mail sent in ? 

KR
Daniel 

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