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Quest Issues

  • 30 September 2014
  • 4 replies
  • 9 views
E
Rank

When setting up a quest to be dependent on the condition of customer satisfaction ratings, the conditions are not saving.


Side note on quests: when I click "Cancel" or "Update" or "Back to Quests" it brings me to the dashboard with the message "You must be logged out to access that page." I can tell that the link the it's taking me to is http://_____.freshservice.com/admin/quests which is a bad link. It appears that the link to the list of quests is http://_____.freshservice.com/admin/gamification#quests

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4 replies

E
Rank

The issue is more widespread than just conditions of customer satisfaction ratings, it appears to be that no conditions are being saved.


This is a severely limiting and we very much enjoy the Arcade feature in Freshdesk currently, so we'd like this to be functioning correctly for Freshservice.


V
Rank

Hey Elizabeth


My sincere apologies for the delay in Forums reply


Creating a Ticket, in your name, so I may privately look into this for you


regards
Vijay


L
Rank
Badge +3

We had the same issue but found it seemed to be linked with using Internet Explorer, it works fine in Chrome


Laurence


E
Rank

Laurence,


Thanks for the tip. I do the majority of my work using Chrome and that's what I was using in this case. However, after deleting cookies/cache, this was no longer an issue for me.


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