Over the past few weeks we have had random SAML single-sign on issues. All of a sudden users will be redirected to the xxxx.freshservice.com/login/normal screen instead of their portal. In order to login they need to use their FreshService credentials instead of their AD credentials. We are not seeing anything in our logs and the problem will resolve itself shortly after the problem appears.Has anyone else been having issues?
Random ADFS SAML Issues
This topic has been closed for comments
Userlevel 1
Hi David,
Sorry for the inconvenience caused. We redirect to login/normal only if the credentials or the certificate wasn't validated, as this occurs in-consistently we can try re-configuring the SAML with a new cert which should probably resolve the issue.
Sign in to the Community
No account yet? Create an account.
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.