We use problems to track larger issues, however, sometimes a problem is closed and the issue re-occurs. We would prefer that the agents just be able to associate the new incident to the problem and have the problem automatically change to the “open” status. I don’t see any automations that would help with this, but was wondering if any of you have solved this problem in your environments.
@ggallaway I have not seen a direct way of doing this either. I don’t even see a way to associate tickets to problems, changes, or releases via the Freshservice API, which could be useful for updating these records. Hmm….are we missing something?
Hi. Sounds like an interesting Feature Request.