We use problems to track larger issues, however, sometimes a problem is closed and the issue re-occurs. We would prefer that the agents just be able to associate the new incident to the problem and have the problem automatically change to the “open” status. I don’t see any automations that would help with this, but was wondering if any of you have solved this problem in your environments.
Hi. Sounds like an interesting Feature Request.
@ggallaway I have not seen a direct way of doing this either. I don’t even see a way to associate tickets to problems, changes, or releases via the Freshservice API, which could be useful for updating these records. Hmm….are we missing something?