Newbie Question here - tried to look for an answer but can’t find one or anything to point me in the right direction.
We have a standard Workflow Automation to re-open closed / resolved tickets if the requester replies this includes a basic Thank You detector that picks up on a few options of thanks etc
If the reply is a genuine one ie “This didn’t work can you take another look Thank You” that should re-open the ticket the detector picks up the Thank You and doesn’t re-open the ticket.
Anyone know of a way to do this?
Other option is to only employ impolite people that won’t say thanks