Rejected Remarks for Requestor

  • 7 September 2022
  • 2 replies

Userlevel 4
Badge +8

Team, just want to ask on how your requestor view or see the rejected remarks on their SR?


Best answer by keefe.andrews 8 September 2022, 14:01

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2 replies

Userlevel 6
Badge +8

@raymondcanilao if you have the workflow Automator you could us a trigger of ticket update with condition of approval rejected add a public note and pull the approval comments from the ticket.

Userlevel 2
Badge +2

Hi @raymondcanilao ,


As @keefe.andrews suggested, you can send email notification using the workflow automator or you can create a status under form fields, then by using the workflow automator whenever an approval is rejected, you can set the status as approval rejected. You can then display that status in the requester page.



Aravindsrihari B V.