Reporting: Received Tickets vs Resolved Tickets vs Backlog Tickets

  • 4 November 2016
  • 0 replies
  • 32 views


Hi guys,




I hope everyone is well.




Now please excuse this question if the answer is obvious (I have a bit of a Friday mindset going on) but I cannot for life of me work out if we resolve more tickets than what we receive how the backlog numbers keep going up.




Especially by 16.33%!




Please see the attached image, thank you in advance.




Kind Regards,


Conrad H


2016-11-0411-22-33_24704.png

This topic has been closed for comments