In servicedesk portal for logged in users (Requesters) “requested for” is not visible. If I log in with agent, I can nicely define “Requester” and also “Request for someone else”. We would like to enable everyone to open tickets on behalf of. What I am missing here?
Requester /// Agent view:
In Support channels → Support portal “Allow logged in users for requesters when creating tickets or service requests” is enabled.
In the Service Request items, settings seems to be also correct: