Requester fields not available in Tickets Data Export

  • 24 November 2022
  • 2 replies

Userlevel 3
Badge +4

I have created a data export for Tickets module in analytics. But I do not see option to add requester fields. Earlier it was available. This is available in problems module though.


2 replies

Userlevel 3
Badge +4

The Requester fields are available for Change and Problem Data Export. They are not available in Ticket Data Export.

Badge +1

Hi @bhota 

I am the co-founder of StackIt. We are building a plugin to get data from Freshdesk to Google Sheets. We are working with our first 10 customers to do a POC, all for free.

  1. We can import the tickets into Google Sheets in the format you want.
  2. This sheet can also be updated with a set frequency (Everyday, Every hour) without any manual effort.

We don’t store any data. We just want feedback from our initial customers. You don’t have to pay for anything at all. This is 100% free, without any strings.

If this sounds interesting to you, I would love to get in touch with you, please email me at