restricting knowledgebase articles to certain people within one customer

  • 19 May 2014
  • 1 reply

I support one customer and there are approx. 50 employees with access to the service desk/knowledgebase.


I would like to be able to restrict access to certain knowledgebase articles to certain groups of people.


Can I do that? if so how?

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1 reply


You could create departments and add users into each departments. While creating a folder in the knowledgebase, you can restrict access to the contents of the folder by department. 

Try it out! :)

Let us know if you need anything else.