I support one customer and there are approx. 50 employees with access to the service desk/knowledgebase.
I would like to be able to restrict access to certain knowledgebase articles to certain groups of people.
Can I do that? if so how?
restricting knowledgebase articles to certain people within one customer
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Gary,
You could create departments and add users into each departments. While creating a folder in the knowledgebase, you can restrict access to the contents of the folder by department.
Try it out! :)
Let us know if you need anything else.
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