Run automation workflow on specific date?

Anyone able to integrate power-automate workflow? If so, can I get some instructions to it please. 

@Matt H and @zachary.king Our product team is working on time based automations within workflow automators. Your use cases should be possible once this is rolled out. Posting a few mocks shared by our Product Manager @vishal.abraham 

Timer Node: Adds a time delay between 2 workflow nodes. Time delays can be based on both calendar and business hours.

Scheduled Workflows: Workflows that run on a schedule and process records based on the conditions specified.
 

Thanks.

So are you saying I’m supposed to be able to do this now or when is it expected to be rolled out?

@Matt H This should be available when the feature is rolled out. Our team is targeting a release for this in the next 3 months time, however things might get changed due to any unforeseen issues during final stages of testing. We’ll keep the post updated as and when we get any updates on this.

Thanks

Adam, if you are not afraid of a little API you can do both of these things today. 

Same for us, we have a number of PowerShell scripts and hacky workarounds. This feature will allow us to move more of that into the native tooling making it easier to maintain!

Will it be available recently?

Would love to know when this will be available as keen to create timer based closures on tickets.

Hi,

It will be possible on July 28th.

2 days to wait to implement lot more things in our workflows easier

Yeah, I check and I want the same, but it’s not possible which is really sad. Calling a date from a form will be insane for employee onboarding or when its time to disable an AD-ACCOUNT without running schedule task on the AD-server as example.

Let’s see what Freshservice will reply to us?

We have a need to be able to have a ticket updated to “Open” status on a date specified in a date field within the ticket fields area.  This seems like a simple function that isn’t available.  I’m not certain it would be addressed by the above either functions and is not currently available in product.  Is this function coming?

This would allow us to put tickets to an “On Hold” status until the specified date within each individual ticket.  Once that date occurs, the ticket status would be updated to Open allowing our agents to be able to better manage current requests.

Y’all — please upvote this post: 

The timer app is really great, but requires a static, hard-coded duration. It would be extremely helpful for the timer to accept dynamic values (say a result from expression like, today() - termDate).

I’ve spent the best part of this week trying to work this workflow out! As we want to have scheduled comms for server updates sent 2 weeks before, 2 days before and on the “proposed start date”. 

For this we were looking at using release management but the only thing we can do is delay the comms. so we can log the release exactly 2 weeks before and have it schedule comms, but having a dynamic field would be perfect. Something that fires an action x days before or after a set date field. 

As the other thing we really wanted was the ability to CHANGE this date on the fly. So if we did that the timer i assume would sit in its workflow thats already fired when the ticket was created. And i doubt theres a way to nerf that once its set. 

But if there’s anything else we can use to do this that would be great! As i really want to take that load off the network team and let the system handle timely comms!