Is it possible to somehow trigger a workflow to run on a specific date that the requester selects in the ticket/form? Like an End- or start date for an employee?
Best answer by rajagopal.baladhandayutham
View originalIs it possible to somehow trigger a workflow to run on a specific date that the requester selects in the ticket/form? Like an End- or start date for an employee?
Best answer by rajagopal.baladhandayutham
View originalLet’s ask the experts!
Timer Node: Adds a time delay between 2 workflow nodes. Time delays can be based on both calendar and business hours.
Scheduled Workflows: Workflows that run on a schedule and process records based on the conditions specified.
Thanks.
Timer Node: Adds a time delay between 2 workflow nodes. Time delays can be based on both calendar and business hours.
Scheduled Workflows: Workflows that run on a schedule and process records based on the conditions specified.
Thanks.
So are you saying I’m supposed to be able to do this now or when is it expected to be rolled out?
Thanks for the heads up
Thanks
Hello there
This is great to see that time based automations will be coming soon! Please can I ask if in the future it will be possible to change the due date and Task due date via time based automations?
For example, if a service request has a date field, then can you use this field’s data to change the due date for the ticket.
Or if a task is created via Automator, the date field data can be used as the “due by”
As a bonus, would be great if you can do a bit of maths to the due dates, ie: {{ticket.service_request_item_names}}{{ticket.ri_45_cf_time_to_be_actioned}} + 8 hours or something like that
Many thanks
Adam
Hello there
This is great to see that time based automations will be coming soon! Please can I ask if in the future it will be possible to change the due date and Task due date via time based automations?
For example, if a service request has a date field, then can you use this field’s data to change the due date for the ticket.
Or if a task is created via Automator, the date field data can be used as the “due by”
As a bonus, would be great if you can do a bit of maths to the due dates, ie: {{ticket.service_request_item_names}}{{ticket.ri_45_cf_time_to_be_actioned}} + 8 hours or something like that
Many thanks
Adam
Adam, if you are not afraid of a little API you can do both of these things today.
Timer Node: Adds a time delay between 2 workflow nodes. Time delays can be based on both calendar and business hours.
Scheduled Workflows: Workflows that run on a schedule and process records based on the conditions specified.
Thanks.
Same for us, we have a number of PowerShell scripts and hacky workarounds. This feature will allow us to move more of that into the native tooling making it easier to maintain!
When this feature will be available?
Any status update on this feature?
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