Solved

Run automation workflow on specific date?

  • 22 February 2022
  • 29 replies
  • 1455 views

Userlevel 2
Badge +1

Is it possible to somehow trigger a workflow to run on a specific date that the requester selects in the ticket/form? Like an End- or start date for an employee?

icon

Best answer by rajagopal.baladhandayutham 10 March 2022, 10:30

View original

29 replies

Some solution to start on the date heated in the field by the user and run at the end.we need to block and unblock in AD.

Badge

I am looking for an answer here as well. Need to be able to add a user to a group on a service request date field and then remove that user on another date field in the service request. 

https://support.freshservice.com/en/support/solutions/articles/50000004790-introduction-to-scheduled-workflows 

The recently released scheduled workflow has allowed for a work-around. I use it to look for a date field in the SR, and update the ticket status and route it.

Reply