I’m trying to create a scheduled workflow that would allow me to request an approval from a manager before continuing through the workflow. For whatever reason the “Send Approval mail to” action item does not appear in scheduled workflows.
Does anyone have any suggestions or workarounds that I can use?
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Hey
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Hey Will, I confirmed with a Customer Success Engineer that the option is unavailable in their instance. Still trying to confirm the reason, could be unintended.
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Hey Will, I received confirmation that scheduled workflows do not have send approval actions. I would recommend creating a ticket with support so they can capture your use case and relay that to the product team.
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In the short term, you could have a scheduled workflow add a unique tag and have a regular workflow event triggering on an updated ticket using that tag and send the approval email that way.
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