address bouncing

I have a security vulnerability to report, however the address listed on is bouncing. I then opened a ticket #1267020 requesting better information to report security issues, and that ticket has sat there for two days with no response.

As a paying customer & systems admin, it is very troubling the oversights (vulnerability included) FreshService has with regards to security of our systems. How can I get ahold somebody authorized to discuss security matters?

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2 replies


Apologies for any inconvenience caused.

We do treat security issues very seriously ,will check on the ticket and see why there wasn't any response.We will also take a look at the e-mail address mentioned on that page and see why the e-mails are bouncing.

In-between, please send us the vulnerability details to '' and we will reply back as soon as possible.


Thank you Maljeev, I have sent the details to