security@freshservice.com address bouncing


I have a security vulnerability to report, however the security@freshservice.com address listed on https://freshservice.com/security is bouncing. I then opened a ticket #1267020 requesting better information to report security issues, and that ticket has sat there for two days with no response.


As a paying customer & systems admin, it is very troubling the oversights (vulnerability included) FreshService has with regards to security of our systems. How can I get ahold somebody authorized to discuss security matters?


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2 replies

Ryan,


Apologies for any inconvenience caused.


We do treat security issues very seriously ,will check on the ticket and see why there wasn't any response.We will also take a look at the e-mail address mentioned on that page and see why the e-mails are bouncing.


In-between, please send us the vulnerability details to 'security@freshdesk.com' and we will reply back as soon as possible.


Maljeev



Thank you Maljeev, I have sent the details to security@freshdesk.com.