Question

See all asset attributes for a ticket associated assets

  • 17 August 2021
  • 0 replies
  • 3 views

  • Apprentice
  • 0 replies

Hi,

I'm creating a custom app for some ticket automation. 

By using client.data.get("ticketAssets") only a limited number of asset attributes are returned. 

{"ticketAssets":[{"name":"AU D07","impact":1,"created_at":"2021-08-16T13:00:08+10:00","updated_at":"2021-08-16T13:00:08+10:00","user_id":50000614369,"agent_id":50001909239,"id":501}]}

 

client.data.get("asset") returns an error since the scope is different.

 

Wondering if there is a way to see all the attributes of a ticket associated asset. 


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