Question

Self Help Portal - Analysis

  • 17 June 2022
  • 2 replies
  • 21 views

Userlevel 1
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Hello all,

 

We rolled out our FS Customer Portal a couple of months ago. 

A couple of questions below i need help with; 

  • How do we\you measure the impact of the portal. The only starts available to us are the number of calls logged via the portal. 
  • How do you measure how many users are actually visiting the site?
  • How many articles are being viewed?

 

Thanks

T


2 replies

Userlevel 7
Badge +12

Hello @Tshepo we have installed the Google Analytics application in our instance of freshservice. That platform can give you some information on how many people are using the portal. How they get to that endpoint, plus a number of other metrics.

 

Hope that helps.

Userlevel 5
Badge +5

@Tshepo The KB section does give you visibility into how many views, helpful votes and inserts into tickets a specific KB article has received. 

 

 

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