Hello,
We want to add the comments from the resolution comments ticket field to the resolution email that is sent to the user when a call is resolved,
How can I achieve this please? We are using freshservice, not fresh desk if that makes a difference
+11
You can use the placeholder for that field in the Agent resolve template.
Thanks for the reply, this is what we currently have, so the placeholder would be {{ticket.resolution_comments}} ?
+11
Thanks for the reply, this is what we currently have, so the placeholder would be {{ticket.resolution_comments}} ?
Hello, You can find all ticket fields under the “placeholder” button to the right above the text field.
I would format the e-mail a bit better but that is me :)
Thank you, believe it or not I already looked here a few times before posting this.
Looking again I can see the resolution comments placeholder.
Thank you!
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