Is it possible to create one email for internal users and another email for external users? I would like the email body to continue different verbiage if the user is external and it should also direct them to the support portal, not the main freshservice url.
Greetings from Freshservice!
The User Invitation Email is a template that can be found under Admin -> General Settings -> Email Notifications -> Requester Notification -> User invitation Email.
This is a general template sent out from the Freshservice portal for user’s to get added to your portal. We will be able to customize the email content that is sent to the end user.
But , we will not be able to have multiple user invitation emails that are sent out based on the type of user to be added into the portal.