We have multiple tenants under one main account. Is it possible for me to select or change which tenant I want the ticket created in?
service bot on multi-tenant account
Userlevel 1
+4
Userlevel 1
+4
I should have clarified - which tenant the service bot creates a ticket in...
+3
Hi Ammon,
Have you managed to setup the Service Bot on both tennants? We can only setup on one!
Userlevel 1
+4
No. That's probably the problem, if it's only available on one tenant.
Userlevel 3
+2
Hey Ammon, this is a topic that other one of my customers has a challenge with too - single/multi-tenancy approach. Since they are a ServiceDesk within a global tenant they can’t leverage the Virtual Agent effectively. I’m going to reach out to your CSM, Indra, and see if we can add you to a high-touch program for Virtual Agent in order to better understand your use case and environment for future enhancement considerations.
+3
Hey Ammon, this is a topic that other one of my customers has a challenge with too - single/multi-tenancy approach. Since they are a ServiceDesk within a global tenant they can’t leverage the Virtual Agent effectively. I’m going to reach out to your CSM, Indra, and see if we can add you to a high-touch program for Virtual Agent in order to better understand your use case and environment for future enhancement considerations.
Hi Casey,
I would be keen to have conversations around this too, to use FreshService across multiple tennants.
Can I be included?
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