Service Catalog/ Product

  • 15 July 2021
  • 2 replies

Userlevel 1

I am trying to create bundles of products, ie mouse, keyboard, docking station, monitor etc in which the user just selects the products they need. This stops separate tickets for each small item. However, each small item still shows in the service catalog as a separate item to be ordered which cancels the usefulness. There seems to be no way of saying I don’t want requesters to see the small items separately, only the bundle. It seems they have to be available to be viewed within the bundle.

Is there a way of restricting visibility but still having the products in the catalog as the only options are all requestors or requestor groups which need some people in them!



Best answer by zachary.king 26 July 2021, 17:03

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2 replies

Userlevel 1

Many thanks Zach. I’ll look into this.


Userlevel 7
Badge +14

Hello @miranda-a ,

This is not a perfect solution and we struggle as you do with preventing the ordering of individual service items without going through the bundle, but what we did to help was to hide the service categories where the individual service items reside. Then we created a service category that only contains the bundles and make those visible to requesters. This works from a UI perspective, but it does not remove the ability to order items individually as the requester can see the individual service items if they use “Search” to find them.

To hide the service items somewhat, you can do so in by adding a few lines of Javascript to prevent all items from loading into view. To hide the service categories it takes just a line of jQuery in the support portal page layout.

Here is a code snippet from our instance. Of course the item categories would be of different IDs for your use.

<!-- This script hides all items when the end user first clicks on Service Catalog. This is to ensure they do not directly request an individual piece of hardware. -->
<script type = "text/javascript">
if (window.location.href.endsWith("support/catalog/items")) {
jQuery("<h3>Please select from one of the categories on the left.</h3>").insertAfter("#catalog_items_container");
jQuery("#categories").click(function () {
jQuery('h3:contains(Please select from one of the categories on the left.)').hide();
jQuery('#catalog_search').keypress(function (e) {
if ((jQuery('#catalog_search').val().length > 0) && (e.which == 13)) {
jQuery('h3:contains(Please select from one of the categories on the left.)').hide();

<!-- This script hides the individual service item service category from users. -->

Hope this helps,