Service Item Checkbox

  • 7 November 2022
  • 1 reply

Userlevel 5
Badge +6

Does anyone have an example of using a checkbox on a Service Item and evaluating if it is selected?

I’m trying to figure out how to evaluate in a condition on the workflow if the checkbox is selected or not.

After searching for over an hour through expression builder information I can’t find any examples of testing if a checkbox is selected and then taking some action based on that.


Best answer by zachary.king 7 November 2022, 23:08

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1 reply

Userlevel 7
Badge +14

Hi @PatrickMurphy, You should be able to use the ticket fields.requested_item and find your service item, then you can use a sub-condition to look at if the checkbox is “selected” or “Not selected” as a condition. Hope that helps my friend :)