Question

Service Item - Editing the info of a created SR

  • 23 September 2021
  • 7 replies
  • 50 views

Userlevel 4
Badge +7

Hello Team,

Just want to ask if i could edit a requested item info? i noticed there is a edit button, 

but once i clicked on it, this message will apper ( No Fields to edit here)

is there a way to enable the edting of the fields on that service item?


7 replies

Userlevel 4
Badge +8

Only if you have added custom fields to an item. Those custom fields can be modified. 

Userlevel 4
Badge +7

Hi Sir,

The fields above are all custom fields. 

 

Userlevel 4
Badge +8

Interesting… 

 

Here I have an item with no custom fields. this item is not editable on the ticket.

 

 

Below is a item with custom fields and is editable from the ticket.

 

Userlevel 4
Badge +8

Question, have you saved and PUBLISHED the service item?

Userlevel 4
Badge +7

Hi Sir, Yes it is published.

Userlevel 4
Badge +7

this is the sample sir,

 

 

Userlevel 4
Badge +7

Can anyone help on this please?

 

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