Hello Team,
Just want to ask if i could edit a requested item info? i noticed there is a edit button,
but once i clicked on it, this message will apper ( No Fields to edit here)
is there a way to enable the edting of the fields on that service item?
Service Item - Editing the info of a created SR
Userlevel 4
+8
Userlevel 4
+8
Only if you have added custom fields to an item. Those custom fields can be modified.
Userlevel 4
+8
Hi Sir,
The fields above are all custom fields.
Userlevel 4
+8
Interesting…
Here I have an item with no custom fields. this item is not editable on the ticket.
Below is a item with custom fields and is editable from the ticket.
Userlevel 4
+8
Question, have you saved and PUBLISHED the service item?
Userlevel 4
+8
Hi Sir, Yes it is published.
Userlevel 4
+8
this is the sample sir,
Userlevel 4
+8
Can anyone help on this please?
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