Service Request Fulfilment Asset Company Filter

  • 8 August 2022
  • 0 replies

Userlevel 1

We are running Freshservice in MSP mode and are investigating the appropriateness of using Freshservice over other Asset Management platforms. As we would be looking at managing assets for a number of clients we were wanting to understand how we could have the list of In Stock assets pre-filter based on the company associated to the ticket?

We are wanting to ensure that our agents don’t accidently select a device associated to the incorrect company.


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