+4
How can I set a task due date based on another date?
Use case:
HR submits an offboarding request item for an employee that is retiring in three weeks. The request item form includes a date and time to initiate the termination process - we will call this the Term D/T. A task is generated with the request item with a due in one hour BUT should start based on the Term D/T value on the request item form.
I tried looking at custom objects but those seem very limited.
Any way to accomplish this?
Did you find any solution to this? I am looking for something like this.
+11
How do you create the task?
Could use the API to create/update the tasks.
+14
Hi
Then using the result (which btw should be of date/time not string, oops) you could trigger a webhook hitting the Task endpoint mentioned by
+4
Why not try webhook?
The following webhook, will create a task based on Service request field
{
"due_date": "{{ticket.last working day | date: '%Y-%m-%dT%H:%M:%S'}}",
"notify_before": fifteen,
"title": "Revoke access",
"description": "Description",
"owner_id": 2,
"group_id": 1
}
Callback URL:
https://domain.freshservice.com/api/v2/tickets/{{ticket.id_numeric}}/tasks
+11
Why not try webhook?
The following webhook, will create a task based on Service request field
{
"due_date": "{{ticket.last working day | date: '%Y-%m-%dT%H:%M:%S'}}",
"notify_before": fifteen,
"title": "Revoke access",
"description": "Description",
"owner_id": 2,
"group_id": 1
}
Callback URL:
https://domain.freshservice.com/api/v2/tickets/{{ticket.id_numeric}}/tasks
That was my idea as well, webhook or webrequest.
+14
Why not try webhook?
The following webhook, will create a task based on Service request field
{
"due_date": "{{ticket.last working day | date: '%Y-%m-%dT%H:%M:%S'}}",
"notify_before": fifteen,
"title": "Revoke access",
"description": "Description",
"owner_id": 2,
"group_id": 1
}
Callback URL:
https://domain.freshservice.com/api/v2/tickets/{{ticket.id_numeric}}/tasks
This is a great idea too, Would this set the due date one hour after the “due_date” filled in date/time mentioned in the the initial request?? Or is this meant to still be used after gaining the “result” from the Expression node?
Why not try webhook?
The following webhook, will create a task based on Service request field
{
"due_date": "{{ticket.last working day | date: '%Y-%m-%dT%H:%M:%S'}}",
"notify_before": fifteen,
"title": "Revoke access",
"description": "Description",
"owner_id": 2,
"group_id": 1
}
Callback URL:
https://domain.freshservice.com/api/v2/tickets/{{ticket.id_numeric}}/tasks
That was my idea as well, webhook or webrequest.
I found this thread when trying to update a date field using placeholders and just wanted to say thank you for the date formatting part. Solved my problem!!
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