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Slack Integration

  • 19 July 2022
  • 3 replies
  • 22 views

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I am unable to activate the integration between Slack and Freshservice. 

 

Please assist.

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Best answer by zachary.king 19 July 2022, 16:08

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Hello @mocho, can you give us a little more to information on what part of the integration you are struggling with? Any screenshots to show us where you get stuck? Or what fails? I am sure we will be able to help once we have some more information. Take care!

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Hello @zachary.king,

 

Thanks for reaching out. So, essentially I need to navigate to the apps section under settings to begin the integration but when I get there, there’s nothing. See Screenshot below:

Could it be because I do not have a paid subscription on freshservice? I am currently on the free.

 

Thanks in advance for all the help.

Userlevel 7
Badge +14

Hello @zachary.king,

 

Thanks for reaching out. So, essentially I need to navigate to the apps section under settings to begin the integration but when I get there, there’s nothing. See Screenshot below:

Could it be because I do not have a paid subscription on freshservice? I am currently on the free.

 

Thanks in advance for all the help.

Yes I believe it is due to the version of freshservice you are using. I believe you need at least a starter subscription to be able to see the “Marketplace” apps.

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