SMEs are more likely using enterprise service management than mid-market organizations

  • 10 August 2022
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While it’s 2021 rather than 2022 data, a recent piece of analysis I undertook showed that small-to-medium enterprises (SMEs) are just as likely to be succeeding with ESM strategies as large enterprises.

It was an unexpected insight from the survey data that potentially shows the growing probability of SMEs being among the earlier adopters of ITSM trends.

If you work in an SME does this match your views on the potential of ESM to improve operations and outcomes? Or, if you work in a mid-market organization, what’s holding your adoption back?

The state of ESM adoption

No, and there are no plans to

No, but we’re planning to

Yes, but we’re still in the early stages

Yes, and we’re well advanced with it

SMEs

27%

23%

29%

21%

Mid-market organizations

35%

35%

27%

4%

Enterprise organizations

19%

17%

44%

21%


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