We currently use a limited set of features from JIRA but are finding that the cost is starting to outweigh the benefit.
Freshdesk looks like a better balance but there is one thing I can't see: the ability to set up release versions for a software product.
For example if a customer raises an issue it's raised against a particular version of a product, and we also designate it to a particular fix version. This way we can easily see what issues affect a particular version and what issues are outstanding for the next release.
Is there a workflow for this in Freshdesk? Bear in mind these versions vary from product to product.