Hi,
May I know how can we change the default support portal query fields?
currently below mentioned fields are there, instead we prefer to use.
Name
Country
City
Branch
Asset Location
Subject
Description
appreciate your helps.
This topic has been closed for comments
Userlevel 1
Hi Shihabudheen,
This is feasible by creating Fields from Admin>Form Fields and make it visible for the requester. I also see that you wanted to remove the Subject Field which is also available in Form Fields, where you can hide the Fields for Enduser.
Hope this helps, do reach out to support for further assistance.
Sign in to the Community
No account yet? Create an account.
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.