I’ve been trying to construct a workflow where a note in the child ticket is automatically added to the parent ticket.
This workflow no long seems to be working: https://support.freshdesk.com/en/support/solutions/articles/50000001089-automate-parent-child-ticketing-workflows
I can’t find ‘association type’ anywhere and when trying to add an action i can only choose ‘ on this ticket’ or ‘on child tickets’.
Can anyone help me figure this out?
+11
Hi.
You may try using the follwing App:
https://www.freshworks.com/apps/freshservice/parent-child_synchronization/
Hope this helps.
Regards,
The problem is I don’t want to sync every child ticket with a parent ticket.
In my case it would only be usefull for some very specific service requests. So I think I have to build a conditional workflow.
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