I have created a system access request form for our organization. In the request item, I have several child tickets linked, each of which are a specific application/site. A different individual fulfills the access requirements for each child ticket.
A manager opens the system access request form, then selects the application child tickets that they want to grant access for their employee.
I would like to know how to configure the workflow automator to send a copy of the child ticket via e-mail to the appropriate approver for each individual application. For instance, if child ticket 1 is selected, it e-mails John Smith the ticket URL so that he can fulfill the request. If child ticket 2 is selected, it e-mails Mary. If 1 and 2 are selected, it e-mails the corresponding ticket to both John and Mary.
You could build a workflow automation rule for this.
Event: Service Request Created
Conditions: Ticket fields.Source is not Employee Onboarding
Conditions: Ticket Fields.When a service category includes any “Enter Categories”
Action: Send Approval Email To “”
Approved: Assign To Service Fulfillment Team
Rejected: Send Email With Rejection