The IT Support equivalent of back-to-school

  • 26 August 2022
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The kids are back to school here in the UK soon and this got me thinking of fresh starts. What would your IT support equivalent be, i.e. what would you do differently if starting your IT service desk afresh the week after next?

Please reply as a response. Thanks.


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I would say that we would take a more holistic approach to unifying our ITIL practices under one ITSM solution. In a sense allowing the administration of the platform in use to be infused in many different areas of the Organization. 

However this also comes with risk. Consolidation can create a single point of failure, leaving us crippled if we aren’t careful. So we would need to do some pre-planning and follow a solid execution strategy that contains a contingency plan.

Lastly, if we were starting afresh...Have a naming schema for systems ironed out before implementing those systems 🤣 (Active Directory….smh 🤦🏻)

Userlevel 7
Badge +10

I would say that we would take a more holistic approach to unifying our ITIL practices under one ITSM solution. In a sense allowing the administration of the platform in use to be infused in many different areas of the Organization. 

However this also comes with risk. Consolidation can create a single point of failure, leaving us crippled if we aren’t careful. So we would need to do some pre-planning and follow a solid execution strategy that contains a contingency plan.

Lastly, if we were starting afresh...Have a naming schema for systems ironed out before implementing those systems 🤣 (Active Directory….smh 🤦🏻)

Thanks @zachary.king - all are great learnings for others :)

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