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The new world of service desk - available for early access!

  • 1 September 2022
  • 3 replies
  • 260 views
AwantikaJha
Rank
Badge +2

The modern service desk is our most recent delivery of improvements to the tickets interface that gives you the chance to gain additional usability, which in turn helps increase performance in the company workforce.

  1. Make use of a more flexible style, thanks to the increased usage of white space, as well as more uniform spacing and font, which results in less cluttered navigation.
  2. We have now included a sticky tab that will bring up a new menu titled "Details" to make it easier for you to go to additional things regardless of where you are in the scrolling process. Therefore, you won't have to search high and low any longer to get the description of your chat!
  3. You may move on to the next activity in a flash utilizing the rapid hop navigation bar.
  4. Determine at a glance if a ticket pertains to an incident, a problem, or a change with the addition of a priority badge that contains module icons.
  5. You can see the description right away when viewed in tab format. Our most recent modifications to the placement of the descriptions includes a rich editor that allows you to enter information that has markup.

That is not all that we are offering! Want to know more about this exciting development? Click here!
We are launching early access from mid of September 2022. Sign-up here to avail the benefits.

3 replies

Vincent LNY
Rank

We have received requests from users to find out if this change is permanent or if the old UX will remain available.

nancyjane736
Rank

Thank you for sharing information about the modern service desk and the improvements that have been made to the ticket interface. It's great to hear that these changes will result in additional usability and increased performance for the company's workforce. I appreciate the focus on a more flexible style, with increased white space and uniform spacing and font, making navigation less cluttered. The inclusion of a sticky tab that brings up a new menu titled "Details" is also a fantastic addition. It will certainly make it easier to access additional information without having to search for it. I'm also pleased to hear about the rapid hop navigation bar, which will allow for seamless transitioning between activities. Additionally, the priority badge with module icons is a great way to determine at a glance if a ticket pertains to an incident, problem, or change. The fact that the descriptions can now be viewed in tab format with a rich editor that allows for markup is also an exciting development. I would love to learn more about these changes, and I appreciate the invitation to sign up for early access starting mid-September 2022. Thank you again for sharing this information about the modern service desk's improvements. I look forward to experiencing the benefits firsthand.

T
Rank

Thank you for sharing information about the modern service desk and the improvements that have been made to the ticket interface. It's great to hear that these changes will result in additional usability and increased performance for the company's workforce. I appreciate the focus on a more flexible style, with increased white space and uniform spacing and font, making navigation less cluttered. The inclusion of a sticky tab that brings up a new menu titled "Details" is also a fantastic addition. It will certainly make it easier to access additional information without having to search for it. I'm also pleased to hear about the rapid hop navigation bar, which will allow for seamless transitioning between activities. Additionally, the priority badge with module icons is a great way to determine at a glance if a ticket pertains to an incident, problem, or change Snapchat Story names. The fact that the descriptions can now be viewed in tab format with a rich editor that allows for markup is also an exciting development.

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