Ticket Creation without Notification

  • 3 December 2019
  • 1 reply

We received email notification when one of our networks goes down. How do you have the system create a ticket for the outage but not send a response back? 

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1 reply

Hi Brian, 

You can have the email of the notification forwarded to the help-desk email address which will in turn create the ticket in Freshservice. 

In regard to the response sent of a new ticket being created, you can make use of the Workflow Automator to be able to skip the New Ticket Created notification. Here's how you set this up : 

Happy Supporting!