Ticketing via email

  • 12 August 2020
  • 2 replies

How can I disable the feature in order to create the ticket if any agent or requester send email to helpdesk email ID.

2 replies

Userlevel 4
Badge +6

Hi Srujan,

Its not possible to disable the functionality but we have a workaround for you. 

You can set up a workflow automator that checks if the Source of the ticket is Email and send an email back to the requester asking them to raise a ticket via the portal instead. You can skip the new ticket created email notification to the requester and also spam/delete the ticket raised by email using the same workflow.

We hope this helps.



Team Freshservice

I have same question.