Ticketing via email

  • 12 August 2020
  • 2 replies
  • 50 views

How can I disable the feature in order to create the ticket if any agent or requester send email to helpdesk email ID.


2 replies

Userlevel 4
Badge +6

Hi Srujan,


Its not possible to disable the functionality but we have a workaround for you. 


You can set up a workflow automator that checks if the Source of the ticket is Email and send an email back to the requester asking them to raise a ticket via the portal instead. You can skip the new ticket created email notification to the requester and also spam/delete the ticket raised by email using the same workflow.




We hope this helps.


Regards,

Sanofar

Team Freshservice

I have same question. 

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