How can I disable the feature in order to create the ticket if any agent or requester send email to helpdesk email ID.
Userlevel 4
+6
Hi Srujan,
Its not possible to disable the functionality but we have a workaround for you.
You can set up a workflow automator that checks if the Source of the ticket is Email and send an email back to the requester asking them to raise a ticket via the portal instead. You can skip the new ticket created email notification to the requester and also spam/delete the ticket raised by email using the same workflow.
We hope this helps.
Regards,
Sanofar
Team Freshservice
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